Shipping & Returns Policy

Shipping Policy

• Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays).
• Shipping Rates & Delivery Estimates: Shipping costs are calculated at checkout. Estimated delivery times vary based on location and chosen shipping method.
• Tracking Information: A tracking number will be provided via email once your order has been shipped.
• International Shipping: We currently do not offer international shipping. Additional duties and taxes may apply based on your country’s regulations.

Returns & Exchanges

• Eligibility: Items must be returned within 7 days of delivery in their original, unworn condition with tags attached.
• Return Process: To initiate a return, please contact our customer service team at info@firstlady.co.za. Once approved, return instructions will be provided.
• Refunds: Refunds will be processed to the original payment method within 7 business days after receiving the returned item. Shipping fees are non-refundable.
• Exchanges: If you need a different size or style, please place a new order and return the original item.

For any questions, feel free to contact us.